Shipping policy
By placing an order on Adopte Ma Culotte®, you accept the terms below.
1. Delivery Timeframe
These timeframes are indicative.
Order processing times may vary between 2 to 4 business days.
This time is necessary for checking your order, the quality of the products, and their packaging.
You must then add the shipping time for your order, which is 6 to 12 business days.
For any additional information, please contact us by email: contact@adoptemaculotte.com
2. Delivery Fees
Delivery fees are automatically calculated on the site based on the delivery address and the order amount, according to the following scale:
| Destination | Order Amount | Fee |
|---|---|---|
| France (1) | €0.00 to €19.99 | €6.99 |
| €20.00 to €68.99 | €2.99 | |
| €69.00 and above | Free | |
| Europe (2) | €0.00 to €19.99 | €6.99 |
| €20.00 to €68.99 | €2.99 | |
| €69.00 and above | Free |
The customer is informed of the amount before confirming their order.
(1) Delivery in Metropolitan France only; overseas departments/regions and communities (DROM-COM) are not included.
(2) Delivery in Europe: Austria, Andorra, Belgium, Bulgaria, Croatia, Estonia, Finland, Germany, Greece, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Portugal, Slovakia, Slovenia, Spain.
3. Shipping Tracking
At the time of shipment, you will receive a tracking link that allows you to follow the progress of the shipment based on the latest updates made by the carrier.
4. Exceeding the Delivery Timeframe
If the delivery time has exceeded 4 weeks, please contact us at the email address contact@adoptemaculotte.com so that we can process your request.
5. Products Damaged in Transit
If you notice that a product was damaged during transport, please refuse the delivery and contact our customer service at contact@adoptemaculotte.com.
6. Taxes and Duties
VAT is applied to the price of the goods.
The displayed prices are inclusive of all taxes (TTC).
7. Cancellations Before Order Processing
If you change your mind before your order is processed, we accept the cancellation. If an order has already been shipped, please refer to the articles concerning the Right of Withdrawal in our General Terms and Conditions of Sale.
8. Insurance and Loss by Postal Services
Packages are insured against damage and loss up to the declared value by the carrier. Loss is deemed to have occurred if the postal service confirms the loss. Delivery confirmed by the postal services will be considered valid.
8.1 Products Damaged During Transport
In such a situation, the customer must first send proof of the damage(s) to contact@adoptemaculotte.com (description and attached photos).
8.2 Packages Lost in Transit
In the event that the postal service confirms a loss in transit, Adopte Ma Culotte® will replace the ordered product(s).
9. Customer Service
For any inquiries, please send an email to contact@adoptemaculotte.com