Refund policy
Timeframes
Our return policy applies up to 14 days after receiving the package. If 14 days have elapsed since the receipt of your order, we unfortunately cannot offer you a refund or an exchange.
Conditions
To be eligible for an exchange or a refund, your panties must be unworn, unused, and in the condition you received them. They must also be in their original sealed packaging.
How to Avail Yourself of the Return Policy
To make an exchange or return product(s), you must contact us by email at contact@adoptemaculotte.com, specifying your order number and detailing your request.
You must send the products back to us—new, unworn, unused—to our mailing address in France. This address will be provided to you as soon as you contact us at contact@adoptemaculotte.com.
Return for Exchange
To obtain an exchange for products of a different size, you must send us the products—new, unused, and unworn. Once the products are received and inspected, we will inform you of our decision regarding the approval or rejection of your exchange request.
If your request is approved, we will send you a return label to print and affix to the package. We will order the new products to send them back to you, without additional delivery fees for you.
The timeframe for receiving your exchanged product will be provided as an estimate.
Refund Request
Return shipping costs to our company based in France remain at your expense.
To obtain a refund, you must send us the products—new, unused, and unworn. Once the products are received and inspected, we will inform you of our decision regarding the approval or rejection of your refund request.
If the seller receives opened, used, incomplete, damaged, or soiled products, adoptemaculotte.com will not issue any refund.
If your request is accepted, the refund for the ordered product(s) will be made using the same payment method used by the Customer when placing their order.
Delayed or Missing Refund
If you do not receive the refund within 15 days, please contact your bank, as there may be a delay before your refund is officially posted.
After receiving confirmation from your bank that the refund has not been registered, please contact us at contact@adoptemaculotte.com.
Sale Items (If Applicable)
Unfortunately, items ordered during the sale period are neither refundable nor exchangeable.
Gifts
If the returned item was identified as a gift during purchase and was sent directly to you, you will receive a gift voucher with a value equal to that of your return. Once we have received the returned item, a gift voucher will be sent to you.
If the item was not identified as a gift during purchase, or if the person giving the gift preferred to receive the item first to then gift it to you, we will send a refund to the customer who placed the order.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable.
Several types of products cannot be returned or exchanged:
- Worn panties
- Used, soiled panties
- Washed panties
To guarantee the compliance of returned products (new, unworn), we use an ultraviolet lamp. Using this device, we determine whether the return or exchange is acceptable or not.